If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.
You must provide to us the:
*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.
*For change of mind you must pay the postage costs
When returning goods please ensure;
Please contact our Customer Care team via firstname.lastname@example.org. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to return the item.
If you have purchased an item for Black Bear Creative and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:
and you must provide to us the:
*We will pay the shipping costs for all faulty or mismatched description items, upon proof of shipping costs paid by you.