FAQ

If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.

You must provide to us the:

• returned goods (post or instore) - with tags attached;
• tax invoice; and
• the payment details (refunds can only be paid to the credit card used at purchase).

*Goods that have been worn will not be accepted for change of mind.  You must return all goods with original packaging.

*For change of mind you must pay the postage costs

When returning goods please ensure;

• All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
• Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
• Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning. Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
• You can either pay by weight at the Post Office

Please contact our Customer Care team via info@blackbearcreative.com.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item. 

If you have purchased an item for Black Bear Creative and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:

• Full Refund;
• Replacement; or
• Store Credit.

and you must provide to us the:

• returned goods (post or instore)
• tax invoice; and
• the payment details (refunds can only be paid to the credit card used at purchase).

*We will pay the shipping costs for all faulty or mismatched description items, upon proof of shipping costs paid by you.

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