- Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
- CLICK HERE to see if we ship to your country.
- All orders are processed Monday to Friday (excluding public holidays) from 9am - 3:30pm AEST.
- Tracking advice will be sent to your email once your order has been dispatched.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from our Customer Care team
- ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
- This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
- For NZ customers and NZ deliveries:
- We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
- Black Bear Creative will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
- All orders are shipped from our dispatch center via Australia Post.
Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.
RETURNS & EXCHANGES
Black Bear Creative would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
- All returns must be received within 30 days of the purchase date.
- Gift cards can not be returned and are not redeemable for cash.
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Once your return has been processed, you will receive a confirmation email from our team.